AGY continuously strives to make the highest quality product for our customers. In the past five years, AGY has seen a 60% reduction in the percent of quality returns. This is due, in part, to the significant improvements we have made, and continue to make, to meet our customers’ stringent quality requirements. These requirements can change with the demand of the marketplace, so it is important that AGY continually works toward improving upon the quality of our products and processes in order to meet a higher quality standard.
Customer audits are performed periodically to ensure that AGY maintains the appropriate Process Control Documents (PCD) and the proper materials, equipment, and procedures in order to meet the specifications of the product or group of products offered. Additionally, as technology continues to advance resulting in smaller and faster platforms of communication and data transfer, our customers are requesting smaller yarns that meet more rigorous fitness-for-use requirements.
Consistency is key. The more consistent AGY is in following our procedures, minimizing process upsets, and ensuring our products meet internal specifications, the higher quality our products will be when delivered to the customer. Having consistent procedures and quality processes in place internally help AGY to ensure we are routinely meeting the external customers’ needs.
As part of our continuous effort to provide the highest quality products, AGY is ISO 9001:2008 certified, and has been since 1993. For a copy of our ISO certification, please click here.